Privacy Policy

Last updated: 19/10/23

Your privacy is very important to Green Elephant Cooperative LTD, and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to the Green Elephant Cooperative LTD.

Green Elephant Cooperative LTD adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

This privacy notice tells you what Green Elephant Cooperative LTD will do with your personal information, including:

Green Elephant Cooperative LTD are happy to chat through any questions you might have about the data protection policy, and you can contact Annie Neat/Fay Kara via telephone or email.

Our contact details

Name: Fay Kara/ Annie Neat
Address: Halton Mill, Mill Lane, Halton, LA2 6ND
Phone Number: 07582789406

The type of personal information we collect

We currently collect and process the following information:

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We also receive personal information indirectly, from the following sources in the following scenarios:

We use the information that you have given us in order to:

We may share this information with Lancaster Co-Housing, Halton Mill’s landlords.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting
  2. We have a contractual obligation.
  3. We have a legal obligation.
  4. We have a vital interest.
  5. We need it to perform a public task.
  6. We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep personal information for 10 years. By retaining data for this duration, we can provide accurate historical records if needed, address potential disputes, and facilitate audits effectively.

We will then dispose of your information by deleting data from our secure network and securely disposing of paper documents.

All online information is stored on a secure google drive.

All paper contracts and personal information is stored in a locked filing cabinet in Halton Mill.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at or 07582789406 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at or 07582789406.

We kindly request that you contact us first to allow us the opportunity to resolve your concerns. We will investigate the matter and provide you with a timely response.

If you remain dissatisfied with our response or believe that your concerns have not been adequately addressed, you have the right to escalate the matter to the Information Commissioner's Office (ICO). The ICO is the UK's independent authority responsible for upholding information rights.

The ICO’s address:
Information Commissioner’s Office Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: